Progression to Work with Excellent Customer Service
Progression to Work with Excellent Customer Service
(3 WEEKS )
Our new pre-employment course covering your standard employability, but with the additional element of customer service. This accredited course also includes our unique USP video CV.Â
These courses are run locally face to face
Further details:
Further details:
Accredited course
Course length: 5 days
Course timings: 9.30am-3.30pm
Venue: Local face to face
Group size: 10-15
Units covered
Units covered
Mindset and motivation
The benefits of good customer service
First impressions & positive communication
Consequences of poor customer service
Understanding and respecting customers
The role of customer service within a company
Dealing with difficult customers
Entry requirements:
Entry requirements:
Being able to provide ID
Currently on Universal Credits or the old style Jobseekers
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